VAC Mental Health Application Status change

[Ignatius]

Hello,

Has anyone ever seen or have this weird unexpected application status change happen to any of their VAC claims or more specifically a mental health claim? A relative of mine's OSI mental health claim went to Step 3 Decision Making level step 3.2 Decision Making in Progress today and in 3 hours later his application status is changed to On Hold. Anyone had this happen before or know what might be the reason?

Thank you.

 

[Jarnhamar]

VAC recently went from denying claims to putting the application on hold. It means they don't have enough grounds to support a favourable decision.

Your relative 'should' get a letter explaining why the application was put on hold. If your relative speaks with a clinician and corrects the issue e.g gets a diagnosis on their medical file and it's attributable to military service, they can call the 1-800 VAC number (or use the message system) and tell VAC that there is a new diagnosis on their medical records. VAC will then request the updated medical file and go through steps 1 through 3 again.

Process can take 4-5 months for a reassessment.