- Reaction score
- 0
- Points
- 60
I submitted massage therapy claims to Blue Cross/Medivae on at the end of January (2011!)...they're STILL working on them (apparently). My providers refuse to bill VAC direct for this very reason. When I call VAC for an update, I get the usual run-around and the call centre clerks say that Blue Cross is too busy, too many claims, yada yada yada. How is this even acceptable? I don't know about anyone else here, but I find it extremely offensive to have my treatment tied to an insurance company grid. I served my country and I get treated like this?! Even civilian companies wouldn't treat their insured this badly! I completely understand the arms-length/due diligence matter however, surely there's a better way than to put people in the poorhouse whilst waiting for their reimbursement! I have a wonderful case manager but even her hands are tied. It seems to me that VAC has turned over our care to an insurance company who is, naturally, more concerned about the bottom line, pigeon-holing people into their grid.
I wonder if the new Minister will even care...truthfully, likely not. He'll just be parroting the VAC party line..we're here to help you...but we're just too "busy" to really try.
I'd love to hear if others have had the same experience as I have had... And does anyone think there something we can do about this?
I wonder if the new Minister will even care...truthfully, likely not. He'll just be parroting the VAC party line..we're here to help you...but we're just too "busy" to really try.
I'd love to hear if others have had the same experience as I have had... And does anyone think there something we can do about this?