btrudy
Full Member
- Reaction score
- 472
- Points
- 810
Honestly, you start your comment about the narrative and messaging, but the bulk of the things you're talking about aren't really things that we need better messaging on. They're just massive problems we need to fix. Marketing alone can't fix systemic institutional problems. At best it might try and hide them, but usually any attempts to do so just make things worse. As we saw quite clearly from... well damnit, from a recent article about the sexual misconduct scandal authored by a certain person we're not allowed to mention. But the gist of it is that attempts to fight the PR battle and control the narrative around a massive problem that the institition has will always make any leader look worse. And the institution itself while we're at it.
It's ineffective because trying to control the narrative is something that can only be done by downplaying the seriousness of the issue. But the issues are serious, that's why people are upset about them. That's why they're driving a lot of people to leave and other people to not bother joining in the first place. You can't try and massage the public perception of that away; at best you need to acknowledge it's a giant issue and do what you can to fix it. And be seen, visibly, trying to fix it. Including, for example, putting pressure upwards for support from government, as we've seen recently from the CDS with his rather frank comments on the cost of living / pay competitiveness issue.
The only effective PR regarding systemic issues is fixing those issues.
It's ineffective because trying to control the narrative is something that can only be done by downplaying the seriousness of the issue. But the issues are serious, that's why people are upset about them. That's why they're driving a lot of people to leave and other people to not bother joining in the first place. You can't try and massage the public perception of that away; at best you need to acknowledge it's a giant issue and do what you can to fix it. And be seen, visibly, trying to fix it. Including, for example, putting pressure upwards for support from government, as we've seen recently from the CDS with his rather frank comments on the cost of living / pay competitiveness issue.
The only effective PR regarding systemic issues is fixing those issues.