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Not so much that, but the process to engage said people can change. In one situation, there are (very good) IT folks in a regional fed business centre, but everyone in said biz centre is required to call the call centre/Services Desk for help first, and if they can't solve it remotely from the Services Desk, the keen IT folk have to await an official request from the centre to go across the hall (or the adjoining cubicle) to fix something.PanaEng said:Growing pains; but seriously, it's mostly the same ppl that did it before - maybe is more about whose cost centre it comes out of.