Yes times are a changing. 20- 30 years ago out goes the bouncer, in goes the troops. Now the troops these days write letters, must be the higher education level.
But on reflection maybe the guy is a jerk, management knows this and some nice gift certs will be the response to a well thought out literary reply.
Bern,
that place on Douglas in Victoria that used to photocopy our IDs and post them by the door under "life time ban list". Twenty years later and they are still stapled to the wall. ;D