Author Topic: Phoenix Pay System - crap's Horrible  (Read 27357 times)

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Offline dapaterson

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Re: Phoenix Pay System - crap's Horrible
« Reply #125 on: November 16, 2017, 20:13:16 »
Yes, but then the inevitable questions about "How can you be 47 years old with 35 years of pensionable service" begin, and I'm off down that rabbit hole again.
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Offline Loachman

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Re: Phoenix Pay System - crap's Horrible
« Reply #126 on: November 16, 2017, 20:31:54 »
You're one of Romeo Dallaire's favourite ex-child soldiers and he's taking a special interest in your case?

Offline Colin P

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Re: Phoenix Pay System - crap's Horrible
« Reply #127 on: November 17, 2017, 10:18:34 »
Not amused at the political finger pointing. The CPC started this ball rolling and the Liberals picked it up and ran with it, knowing it was a stinking pile of crap. They should be doing a joint "we are sorry" rather than than blaming each other.

Offline dapaterson

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Re: Phoenix Pay System - crap's Horrible
« Reply #128 on: November 17, 2017, 10:37:05 »
You're one of Romeo Dallaire's favourite ex-child soldiers and he's taking a special interest in your case?

Not quite... simultaneous CFSA Part I and PSSA service means that for one eight year stretch each calendar year counted as two years of pensionable service.  No one in Pensions or Pay knows quite what to do with me.


I did have a nice chat with CRA today.  "Don't worry about it.  Just wait for the employer to sort things out.  Don't try to get ahead of them, since if they don't update your records before you re-file your taxes, someone in audit might flag the discrepancy and you'll have to explain in detail why you're trying to pay more tax."

They are still awaiting direction on how to handle late payment fees and penalties; they know that they will be waived, but don't know if the waiver request will be done by PSPC for all affected people, or if each person will have to request an individual waiver.
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Online SeaKingTacco

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Re: Phoenix Pay System - crap's Horrible
« Reply #129 on: November 17, 2017, 11:17:26 »
Handy that all CRA employees are in the same boat too, huh?

Offline dapaterson

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Re: Phoenix Pay System - crap's Horrible
« Reply #130 on: November 17, 2017, 11:24:44 »
Except separate agencies like Elections and CRA kept their own compensation staff (who use Phoenix).  So they aren't triaged in New Brunswick by inexperienced staff who have little grounding in compensation.  And they can actually speak to a real person and not go through PAR forms, a help desk that can only send an email on your behalf, or any of the other frustrations that those served by the New and Improved Pay Transformation Initiative enjoy.
This posting made in accordance with the Charter of Rights and Freedoms, section 2(b):
Everyone has the following fundamental freedoms: freedom of thought, belief, opinion and expression, including freedom of the press and other media of communication
http://laws.justice.gc.ca/en/charter/1.html

Offline dapaterson

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Re: Phoenix Pay System - crap's Horrible
« Reply #131 on: November 17, 2017, 12:10:06 »
PSPC reports annually on their performance - you can see the page about Pay & Pensions at: https://www.tpsgc-pwgsc.gc.ca/sc-cs/nsnnnr-ossr/rapports-reports/page-4-eng.html

So, let's see how they're doing...
  • Upon receipt of completed documentation from clients, the Public service Pay centre will resolve complex inquiries within 20 business days – Deleted
  • Public Service and Procurement Canada (PSPC) cost per account to administer pay systems and associated processes for all Government of Canada employees (back office) – Deleted
  • PSPC cost per account to deliver Pay centre services – Deleted
That's right - all the indicators that might show how badly things are going in terms of quality and cost have been Deleted from their scorecard. 

How's that ministerial commitment to transparency and openness going?
« Last Edit: November 17, 2017, 12:12:56 by dapaterson »
This posting made in accordance with the Charter of Rights and Freedoms, section 2(b):
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http://laws.justice.gc.ca/en/charter/1.html

Offline daftandbarmy

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Re: Phoenix Pay System - crap's Horrible
« Reply #132 on: November 20, 2017, 23:58:14 »
"The most important qualification of a soldier is fortitude under fatigue and privation. Courage is only second; hardship, poverty and want are the best school for a soldier." Napoleon

Offline dapaterson

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Re: Phoenix Pay System - crap's Horrible
« Reply #133 on: November 21, 2017, 10:54:52 »
http://www.oag-bvg.gc.ca/internet/English/parl_oag_201711_01_e_42666.html

My favourite:

We found that Public Services and Procurement Canada was not tracking errors in pay and did not know how many outstanding pay requests were pay errors that needed to be corrected. The Department told us that the causes and sources of errors are so varied, it is unreasonable to expect it to track and measure them.
This posting made in accordance with the Charter of Rights and Freedoms, section 2(b):
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http://laws.justice.gc.ca/en/charter/1.html

Offline PuckChaser

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Re: Phoenix Pay System - crap's Horrible
« Reply #134 on: November 21, 2017, 11:21:36 »
When are the EX level pubic servants going to start being held accountable? There should be a house cleaning of everyone at the top who touched this file and f'd it off.

Offline Colin P

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Re: Phoenix Pay System - crap's Horrible
« Reply #135 on: November 21, 2017, 11:52:51 »
LOL an EX getting disciplined or held accountable for a project they managed? Surely you jest, that might lead to an precedent of accountability.

Offline dapaterson

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Re: Phoenix Pay System - crap's Horrible
« Reply #136 on: November 21, 2017, 21:05:03 »
I've come up with a solution to the Phoenix fiasco.  I call it "The Montreal Solution":

1.  Stop paying the public service completely.

2.  Permit them to extract as much graft and bribery as the market will bear instead.

This posting made in accordance with the Charter of Rights and Freedoms, section 2(b):
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http://laws.justice.gc.ca/en/charter/1.html

Offline jollyjacktar

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Re: Phoenix Pay System - crap's Horrible
« Reply #137 on: Today at 07:06:42 »
I'm just like the CAF, I seem to have retention issues.