Author Topic: VAC wait times  (Read 163270 times)

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Offline Cinn17

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Re: VAC wait times
« Reply #275 on: January 28, 2019, 18:45:42 »
Hi,
Is anyone have any idea on the waiting time for disability benefits for mental health and the entire process what to expect. I have been diagnosed with general anxiety disorders in 2017 due to military events that I have gone through. It is still to this day strongly impacting my life and my family, including my young children.  I have submitted all document and now on step 1. This is my first time dealing with VAC. Did anyone dealt with them with related issues?
Still serving in the forces

Thank you

Offline Rifleman2003

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Re: VAC wait times
« Reply #276 on: January 29, 2019, 12:11:15 »
Hey. As of today I’ve been waiting 72 weeks from when they received all my documents etc.  So I suggest you get ready for the long haul.

Offline Tech1963

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Re: VAC wait times
« Reply #277 on: January 29, 2019, 18:35:59 »
72 weeks !!! My god defenetly something wrong with them. When I was released it took 2 weeks for manulife to bring my pension up to 75% as they are suppose to. VAC suppose to bring it up to 95% and nothing yet and it has been well over 2 months. Don't manulife and VAC have the same client on earning lost ??
No wonder they take a life time to solve disability benefits claim.

Offline Teager

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Re: VAC wait times
« Reply #278 on: January 29, 2019, 19:30:09 »
72 weeks !!! My god defenetly something wrong with them. When I was released it took 2 weeks for manulife to bring my pension up to 75% as they are suppose to. VAC suppose to bring it up to 95% and nothing yet and it has been well over 2 months. Don't manulife and VAC have the same client on earning lost ??
No wonder they take a life time to solve disability benefits claim.

It will be 90% not 95%. Did you apply for the earnings loss benefit through VAC?

Offline Tech1963

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Re: VAC wait times
« Reply #279 on: January 29, 2019, 20:41:46 »
Yeah 90% sorry for the typo
Yes I applied through VAC it was done simultaneously with the rehabilitation program

Offline Rifleman62

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Re: VAC wait times
« Reply #280 on: January 30, 2019, 11:13:33 »
Rifleman2003

I suggest you send an email to the Minister. Addresses at the web page: https://www.veterans.gc.ca/eng/about-us/department-officials/minister/contact

Also send it to her second email address, the parliamentary address. CC your MP.

Get all you dates together from My VAC Account or your letters from VAC.

Subject line could be: 72 Weeks Waiting For VAC Resolution.
Never Congratulate Yourself In Victory, Nor Blame Your Horses In Defeat - Old Cossack Expression

Offline Sprinting Thistle

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Re: VAC wait times
« Reply #281 on: January 30, 2019, 12:30:34 »
VAC and I have been playing a fun game for the past 4 months.  I call it "screw the vet", not sure what VAC calls it.  The game goes like this:  the case manager calls and leaves a voice message to call her back at the 1-866 number, nothing more.  I call back and get the duty analyst.  Its always a male for some reason.  Anyway, I tell the analyst that Ms Case Manager called me and I am to call back.  He looks up my file and then says "there are no notes here so not sure what she wants to discuss."  Then analyst connects me to Ms Case Managers extension where I leave a message and call back number.  The next week I get a voice message from Case Manager "calling me back" and then, this is the best part, she jacks me up for not dealing with the issue with the analyst, and then she instructs me to call her back at the 1-866 number.  I call the 1-866 number and get the duty analyst (different man) and explain that I am to call and address the "issue" (still not sure what the issue is at this point).  Well duty guy then looks up my file, no notes, connect to extension, etc.....and the game continues.  We have been playing it for 4 months now.  For bonus points, I have her number and occasionally leave a voice message (she is always seems to be with another client when I phone). 

Offline Rifleman62

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Re: VAC wait times
« Reply #282 on: January 30, 2019, 14:25:07 »
Same answer as above. Include any names you have e.g your case manager.
Never Congratulate Yourself In Victory, Nor Blame Your Horses In Defeat - Old Cossack Expression

Offline Vimy_55

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Re: VAC wait times
« Reply #283 on: January 31, 2019, 18:17:47 »
I myself am really enjoying the new wait time tool on the website(sarcasm). Especially when every week, conditions increase by one week wait time. Hoping that all of our comments are read by powers that be and maybe changes will be made that actually assist and not hinder. Until then will continue to follow the carrot, best of luck to all.

Offline Rifleman2003

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Re: VAC wait times
« Reply #284 on: February 08, 2019, 20:38:48 »
Rifleman2003

I suggest you send an email to the Minister. Addresses at the web page: https://www.veterans.gc.ca/eng/about-us/department-officials/minister/contact

Also send it to her second email address, the parliamentary address. CC your MP.

Get all you dates together from My VAC Account or your letters from VAC.

Subject line could be: 72 Weeks Waiting For VAC Resolution.


Yeah I did email their office. But given recent news about her and the PM’s office, I’m sure it will go unanswered and Veterans will be ignored at least until the next election is over.

Offline Rifleman62

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Re: VAC wait times
« Reply #285 on: February 08, 2019, 21:01:43 »
Her staff will look at it. She will probably never see it, but the Minister may get a few seconds briefing just to be aware. Did you MP answer? Give the Minister/MP 10 days, then follow-up.Let them know you aren't going to fold. After 10 days, no reply, go after them again, then 5 days, then 2 days.
Never Congratulate Yourself In Victory, Nor Blame Your Horses In Defeat - Old Cossack Expression

Offline Rifleman2003

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Re: VAC wait times
« Reply #286 on: February 12, 2019, 14:42:19 »
Yeah she’s not going to reply now that’s for sure. Lol

Offline meni0n

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Re: VAC wait times
« Reply #287 on: February 19, 2019, 13:01:21 »
Got a message yesterday on myVAC that they are working on july/august 2018 and that my claim from Dec 18 will be done in a few weeks.  ^-^

Must be the most enthusiastic timeline I've ever received from them. Claim still didn't change from Step 1 but they said that they got all the paperwork and now just waiting to be done. It's more of a gong show than before.

Offline Tcm621

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Re: VAC wait times
« Reply #288 on: February 19, 2019, 13:44:19 »
Got a message yesterday on myVAC that they are working on july/august 2018 and that my claim from Dec 18 will be done in a few weeks.  ^-^

Must be the most enthusiastic timeline I've ever received from them. Claim still didn't change from Step 1 but they said that they got all the paperwork and now just waiting to be done. It's more of a gong show than before.

My Feb 18 claim didn't get the message apparently.

Offline Tech1963

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Re: VAC wait times
« Reply #289 on: February 22, 2019, 08:49:08 »
Well I must say their system is completly disfunctional, my file has been open since July 2017 and it is not a complicated injury or the events are not mysterious. It has been well documented for the past 12 years but yet not answer and they do not know why I have not got a decision yet and now they are processing August 2017 I was told. 
Earning loss is another disfunctional aspect, why a civilian company like manulife can figure out my pourcentage and deposit the amount within 2 weeks and veterans affairs took 2 months to accomplish the same task? Of course the catch all excuse is they are overwhelmed with demands!



Offline cctchevy18

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Re: VAC wait times
« Reply #290 on: February 23, 2019, 21:16:55 »
"Posted by: Tech1963
« on: Yesterday at 09:49:08 » Insert Quote
Well I must say their system is completly disfunctional, my file has been open since July 2017 and it is not a complicated injury or the events are not mysterious. It has been well documented for the past 12 years but yet not answer and they do not know why I have not got a decision yet and now they are processing August 2017 I was told. 
Earning loss is another disfunctional aspect, why a civilian company like manulife can figure out my pourcentage and deposit the amount within 2 weeks and veterans affairs took 2 months to accomplish the same task? Of course the catch all excuse is they are overwhelmed with demands!"

Contact the ombudsman office on Monday, they have said before that they are able to start a redzone if they have moved the current working service standard start date past the start date of your file. Hopefully that helps.

Offline Tcm621

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Re: VAC wait times
« Reply #291 on: March 18, 2019, 12:34:34 »
So I got bored and ended up doing some work in Excel. All the data comes from VAC reports. I could only find information going back about 4 years. You can see the steady decline in claims that are decided with in the Service Standard time frame. You will also notice after a surge of Disability award claims during Fiscal year 15/16, the amount of claims has actually dropped slightly in the last 2 years. VAC forecasts DB Awards to stay fairly level for 18/19.

Offline Fishbone Jones

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Re: VAC wait times
« Reply #292 on: March 18, 2019, 15:51:28 »
Looking for some info guys.

Osteoarthritis.

I have roughly nine or ten different locations. I can file for each individually, or use their 5 and more application.
Anybody have to decide this before?  Any idea if it makes a difference which one is used?

Cheers
Corruption in politics doesn't scare me.
What scares me is how comfortable people are doing nothing about it.

Offline kalobis

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Re: VAC wait times
« Reply #293 on: March 18, 2019, 19:25:53 »
Update: They told me today they are working on September 2017.

Offline Bin Rat MWO

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Re: VAC wait times
« Reply #294 on: March 19, 2019, 12:56:23 »
I would take that information with a grain of salt since if we got four people to call today they would speak to four different people at VAC and get four different answers.  Just my $0.02

Offline Rifleman2003

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Re: VAC wait times
« Reply #295 on: March 19, 2019, 17:06:20 »
Just received my decision. 79 weeks after the service standard start date. Almost 2 years since the beginning of my application. I’m happy with the decision as well so I’m not going to complain.

Offline JP199999

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Re: VAC wait times
« Reply #296 on: March 28, 2019, 11:48:44 »
Do you guys think that after April first with the roll out of the new benefits + the new budget that claims will go through a bit faster?

Offline Teager

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Re: VAC wait times
« Reply #297 on: March 28, 2019, 15:47:37 »
Do you guys think that after April first with the roll out of the new benefits + the new budget that claims will go through a bit faster?

Hopefully. I think it will still take awhile to bring all the staff up to speed tho.

Offline Tcm621

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Re: VAC wait times
« Reply #298 on: April 01, 2019, 14:18:35 »
Do you guys think that after April first with the roll out of the new benefits + the new budget that claims will go through a bit faster?

When I am wearing my tinfoil hat, I think the reason claims have slowed as badly as they have was to get more people to take a monthly payment and spread the cost out more.

Offline meni0n

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Re: VAC wait times
« Reply #299 on: May 03, 2019, 16:27:49 »
It's getting more ridiculous. I've had a claim sitting at stage 1 since December. I sent a secure message asking what's going on. Got this response.

"The Benefits Program Officers are curently working on the demand at prep. summary of July/August 2018."

This is exactly the same response that I got in February. So since February, they didn't do any progress or most likely they're just lying again. Had a claim I filed at a later date that
moved to Stage 3 already.