Author Topic: Ever Increasing Wait time  (Read 7790 times)

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Offline upandatom

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Ever Increasing Wait time
« on: January 17, 2017, 11:51:50 »
I will try to not make this a ***** session, but,

It bothers me to no end that VAC is now just working on claims from 11 months ago. ( I have had a two year fight to get a stabilised PTSD condition that was just considered complete in Nov via VRAB)
Saying that, I have not received payment, So I called in yesterday, asking how much longer until I receive my paperwork.
Finding out, they are working on claims from February of 2016, and that due to being from VRAB it gets put to the bottom of the pile. (Even though VRAB ruled in my favor for being stable and the amount). Needless to say, I complained to an area manager (Went to Mississauga and sorted that out).
Is everyone else VRABs getting treated as a new claim? Even when it is for an awarded condition that someone just misread the report and did not match up the keywords to the Table of Disabilities?

Is there an organisation, other then the Ombudsmen(Who take longer to get back to you then a Case Manager with Callback)That speaks on behalf of Veterans having issues?
I still have two claims that have not moves since step 2, and are now on 43 weeks service standard date? I called Ombudsmen 3 times since November, Written Trudeau, and Hehr, and still nothing. These have CF98s, in addition to Incident reports and documented medical history.

How is this even close to being acceptable?

I have pretty much exhausted all options I can find as of right now.
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Offline CountDC

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Re: Ever Increasing Wait time
« Reply #1 on: January 17, 2017, 12:09:51 »
lets see who will be first ....... ;D
"When the power of love, overcomes the love of power....the world will know peace" - Jimi Hendrix [1942-1970]

Offline upandatom

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Re: Ever Increasing Wait time
« Reply #2 on: January 17, 2017, 12:11:50 »
lets see who will be first ....... ;D

First to merge it with another post? Digging through pages upon pages?  Lol.

The legion is not of much help either. Tried them.
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Offline Teager

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Re: Ever Increasing Wait time
« Reply #3 on: January 17, 2017, 13:17:16 »
You can try your local MP. Some do care about vets and have helped push things along for some. Really depends who your MP is but they are there to represent you and your issues.

Offline gryphonv

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Re: Ever Increasing Wait time
« Reply #4 on: January 17, 2017, 13:29:05 »
I know this won't be much help, but you are not alone. My File as been on step 3 since August I think, may be off on this, have to check my notes. But It was originally started in May.

From my understanding, the service standards are shot so bad across the board, there isn't much the Ombud can do. Its one thing a few dozen cases slip through the cracks, but where there are hundreds or thousands that are in limbo. It overwhelms even them.

As stated, you can petition your MP you might get some traction. I'm fortunate I'm able to wait might out. I've accepted a few months ago there isn't much I can or am willing to do to push mine faster.

I really feel the system is so backlogged right now, the only option is to wait, or to petition the government to put more workers on it. Getting one or two cases fixed at a time through the Ombud solves nothing.

I am going to be interested in seeing their service standard numbers when they release them next. See if they try to bury this issue.

I also feel with the Phoenix payroll issue is a bigger fire for them to deal with at this time. It definitely has a lot more traction with the public (not saying they are more or less of an issue in reality).

*Edit

http://www.veterans.gc.ca/eng/about-us/service-standards

It seems the vast majority of the standards across the board are under targets.
« Last Edit: January 17, 2017, 13:32:27 by gryphonv »

Offline recceguy

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Re: Ever Increasing Wait time
« Reply #5 on: January 17, 2017, 14:27:14 »
My case manager called me when the decision went up on the computer. I had to bug VAC for the info. Still took three weeks for the form letter from them and another week before there was a difference in my bank account. Four weeks after the decision and only because I bugged them.
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Offline Pieman

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Re: Ever Increasing Wait time
« Reply #6 on: January 18, 2017, 02:41:47 »
I've come to accept (doesn't mean it's okay) that the VAC takes 6 months to do anything. I apply or send in for something, I don't expect a response for 6 months. If they come back requesting more info, it's another 6 months from the day they get it. Lots of this stuff could be automated, and they could save people for looking over the rejected or abnormal situations instead.

 
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Offline captloadie

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Re: Ever Increasing Wait time
« Reply #7 on: January 18, 2017, 08:18:21 »
One of the issues that is aggravating the problem is the increased number of releases that are being categorized as 3b. I believe the number was greater than 30% last year here at my base. It isn't something that VAC can easily predict, and staff in anticipation for. They are having the same issues staffing positions as we are, and given what I'm reading here, I'm sure the burn out rate is pretty high.

I don't truly believe it is the front line staff who are intentionally delaying files. To be honest, it is likely that the problem partly rests with all those individuals that are stepping in to assist applicants get answers on their files. Work on everything else stops when you are told the PM, the MP, the Minister, the Ombudsmen . . wants an answer on a specific file. Because no one takes that as, hey they just want an update. They take it as, finish this before all others.

Offline AirDet

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Re: Ever Increasing Wait time
« Reply #8 on: January 25, 2017, 12:14:29 »
There's no doubt that whatever process VAC uses to resolve/adjudicate these claims is broken. I just fired off a letter to my MP and Minister Hehr yesterday to address the process. I sent a copy of that letter to VAC. Within minutes I had a long reply from VAC.

They did mention that they are currently working on step 3 applications from April 2016 (that was 24 Jan 2017). This sounds way out of the 16 week turnaround they strive for in Step 3.

Tomorrow, my wife is attending the Prime Minister's Town Hall to bring up the fact that our "re-assessment" has taken almost 2 years and this isn't unusual for VAC. It's things like this that lead many of us to just give up dealing with VAC and go in silence without closure. I'll post his reply... if any.

I have no idea if my letter aimed at the root cause of these delays will benefit us but if we say nothing then nothing will ever change.

If anyone cares, I'll post the VAC and minister's reply here as well.

I'm at the point I don't care about my personal outcome. I'm much more interested in shining a light on VAC's laborious and time consuming adjudication / resolution process. There's got to be a better way to do business.
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Offline krustyrl

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Re: Ever Increasing Wait time
« Reply #9 on: January 25, 2017, 12:47:19 »
Posting the replies would be something I'd be interested in seeing. Thanks AirDet   :salute:

Offline Rifleman62

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Re: Ever Increasing Wait time
« Reply #10 on: January 25, 2017, 16:29:10 »
VAC just requested my service files from Library and Archives Canada (you know how long that will take!) for a Consequential Claim that was at Stage 3. If it is a Consequential Claim why are my 9 1/2 year since retirement service files needed? Why did it take from the beginning of Oct 16 to mid Jan 17 just to request the files. Asked the telephone responder to ask that question from the Adjudicator. Will get a written reply in ..... weeks.
The only reason for my claim is that a VAC Medical Officer, based on X-Rays advised me to do so.

To me requesting my service files means the person has actioned my file and can get off the hook by saying awaiting further info. Anyway, when the claim is completed (6 months now plus x months to go ) I expect it to be refused (Adjudicator over riding VAC Medical Officer), and the whole shitload starts again with an Appeal.

I am in a position where I can wait, but I will be 70 in August and hope to see the results before Last Post.
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Offline Dave1966

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Re: Ever Increasing Wait time
« Reply #11 on: January 25, 2017, 23:22:25 »
 :cdn:

Ya same old crap I spoke to VAC today working on prosseisng first claims from April 2016 and reasememts from August 2016 I don't pay attention to that service standard turn around time . I got three more first claims pending plus a reasessmemt coming up shortly hopefully it will all be settled before X Mas 2017 lol.

I did have a meeting with my local MP about the processing time he was really understanding and acknowledged the system was messed he laughed when I called it dysfunctional at best. I told him it's more than just the money it's about the services and treatment benifits that come with an awarded claim.



Offline AirDet

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Re: Ever Increasing Wait time
« Reply #12 on: January 26, 2017, 15:20:43 »
:cdn:

 I told him it's more than just the money it's about the services and treatment benifits that come with an awarded claim.

That's it. Mine requires medication for life. So the benefits are far more important than a few bucks now. What really bugs me is that in the service when something is f... broken; we fix it. This needs to be fixed.

For example I had a young Cpl in my office today that had a service injury. I asked him if he had applied to VAC and his answer was nobody wants to do that because if the huge hassle VAC is. That's a major problem. When our people need help they should get it... not get hassled over it.

I'm interested to hear what the answers will be when my wife talks to the PM this afternoon.... if she can get to the microphone.
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Offline krustyrl

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Re: Ever Increasing Wait time
« Reply #13 on: January 26, 2017, 17:53:38 »
 :goodpost:

Offline AirDet

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Re: Ever Increasing Wait time
« Reply #14 on: January 27, 2017, 17:06:02 »
I'm very sad to report that my wife didn't get anywhere near the auditorium. They held it at UofM. Every student must have skipped class to get his selfie taken with the PM. There was another spouse there who supposedly got in and raised a question WRT VAC.

As for my letter writing campaign, Both my MP and Minister Herh's offices replied with a form giving them my permission to dig into my case. That sounds a little odd to me but whatever works.

As soon as anything interesting happens you'll see it here.

Like I said earlier, when my injured troops refuse to talk to VAC there is a problem.
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Offline Dave1966

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Re: Ever Increasing Wait time
« Reply #15 on: January 27, 2017, 18:48:22 »
 :cdn:

To bad your wife didn't get a chance to speak with the PM:(

VAC on a good day is dysfunctional *** hell you can ask 5 VAC employees the same question and get 5 different answers my CM will say anything to shut me up .

I no longer speak to anyone at VAC over the phone mail or e-mail only less hassle and a at least you can keep a hard copy.

I also signed a letter at my MPs office giving me permission to look into my file C if that works.

Offline gryphonv

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Re: Ever Increasing Wait time
« Reply #16 on: January 30, 2017, 11:37:51 »
My file was completed today Applied may 4 2016, so 8 Months and 26 days for my initial application.

The name they listed it under changed a few times, from persistent depressive disorder to Unspecific Depressive Disorder. I'm thinking  that they now listed it as Unspecific its not going to be favorable though that could be the depression kicking in.

Anyways I'll update when I get the letter.

Good news for everyone else, it seems they have caught up to May.

Offline AirDet

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Re: Ever Increasing Wait time
« Reply #17 on: January 30, 2017, 13:25:44 »
May. Good to know. 8 months though is quick from what I hear.

There are many people who have been completely forgotten by VAC. I got a letter saying "no further action required from you". 8 months later it turned out they did need me to do something. If I hadn't called they would've been happy to of forgotten about me for another 8 months+.

The evidence clearly shows that VAC is broken. They need a complete overhaul to ensure they provide a quality service to Canada.
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Offline Eye In The Sky

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Re: Ever Increasing Wait time
« Reply #18 on: January 30, 2017, 13:32:01 »
They also need more past-serving members in their department.  I also think it would be very worthwhile for some employees at the top of the sub-departments to visit some of bases, and see the work environment we live thru;  in the air, on the ground and at sea.

Perspective.
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Offline meni0n

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Re: Ever Increasing Wait time
« Reply #19 on: January 30, 2017, 16:44:27 »
Def didn't catch up to May as mine was 31 April and still waiting....

Offline AirDet

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Re: Ever Increasing Wait time
« Reply #20 on: February 03, 2017, 13:41:58 »
It's funny but ever since I engaged the Minister and MP VAC has stopped replying to my emails. >:D I guess I've annoyed them.  :bowing:
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Offline AirDet

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Re: Ever Increasing Wait time
« Reply #21 on: February 10, 2017, 12:42:54 »
I don't know if this is a result of my comms with the Minister or MP however, my application was just sent to payments (aka Complete). For anyone who has had a RE-evaluation dated before Dec 2016, you may want to see if yours is complete or not.

I suspect they may have been trying to shut me up. If so they just don't get us. It isn't about the money; it's about how they treat our people. I intend to continue seeking answers and solutions to these ridiculous wait times.

As long as our guys feel VAC has it out for them there is work to be done.

Let me know either here or by PM how your applications are coming. I won't use any names. I'm just trying to get a gauge on how widespread the problem is.
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Offline AirDet

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Re: Ever Increasing Wait time
« Reply #22 on: February 13, 2017, 18:14:00 »
posted on the VAC site,
"Your opinion counts. Help us make the services offered in My VAC Account reflect your needs. If you live in Montreal or Halifax, you may be eligible to participate in a focus group. If you live in other parts of the country, look for our online survey in the next few weeks."

Here's a chance for you gents to have your say with VAC.
Just because an opinion differs doesn't make it any less valid. Remember those who gave their ALL to guarantee freedom of speech.

Offline Tcm621

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Re: Ever Increasing Wait time
« Reply #23 on: February 14, 2017, 00:54:05 »
posted on the VAC site,
"Your opinion counts. Help us make the services offered in My VAC Account reflect your needs. If you live in Montreal or Halifax, you may be eligible to participate in a focus group. If you live in other parts of the country, look for our online survey in the next few weeks."

Here's a chance for you gents to have your say with VAC.
Oh I can't wait. My current claim is at 23 weeks now. My last one took more than a year. Has anyone actually recieved a decision in 16 weeks?

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Offline Dave1966

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Re: Ever Increasing Wait time
« Reply #24 on: February 14, 2017, 12:10:13 »
 :cdn:

My first 2 claims were settled 16 weeks almost to the day but that was back in 2015.



Offline thunderbolt

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Re: Ever Increasing Wait time
« Reply #25 on: February 22, 2017, 13:48:51 »
My first claim for tinnitus was settled in about 8 weeks in 2012 and a review in 2015 took only 4 weeks. My current claim in the system is going on 27 weeks and just went to step 3, so I'm curious to see how it actually takes...

Offline QV

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Re: Ever Increasing Wait time
« Reply #26 on: February 22, 2017, 13:54:20 »
I wonder if they are waiting for after April to pay at the new rate rather than have to back and calculate all those files again if they paid them before the new rate aaplies. 

Offline Tcm621

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Re: Ever Increasing Wait time
« Reply #27 on: March 08, 2017, 16:05:16 »
posted on the VAC site,
"Your opinion counts. Help us make the services offered in My VAC Account reflect your needs. If you live in Montreal or Halifax, you may be eligible to participate in a focus group. If you live in other parts of the country, look for our online survey in the next few weeks."

Here's a chance for you gents to have your say with VAC.

Just completed it. Turns out it is merely about the "My VAC Account" web services. That actually works pretty well, no chances to talk about any other issues with VAC.

Offline AirDet

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Re: Ever Increasing Wait time
« Reply #28 on: March 15, 2017, 11:28:06 »
I noticed that too.

I did however here back from a ministerial aid WRT the department's performance. He mentioned that turnaround times may increase after PSAC's new collective agreement is in place. Nobody want's to put anything on that topic in writing though.
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Offline recceguy

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Re: Ever Increasing Wait time
« Reply #29 on: March 15, 2017, 12:37:01 »
Just completed it. Turns out it is merely about the "My VAC Account" web services. That actually works pretty well, no chances to talk about any other issues with VAC.

It was pretty simple. Hard to give them bad marks for that one.

Of course, when Gerald Butts is crafting Hehr's canned answer, he'll likely use it as an opportunity to crow:

 "In the service delivery area Mr Speaker, all polls and questionnaires sent to Veterans, to date, have been responded to by large numbers of Veterans and we are happy to report that approx 87% of the respondents said they were satisfied with our service delivery. Mr Speaker, the clients have spoken and are fine with the status quo. Thank you."
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Offline meni0n

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Re: Ever Increasing Wait time
« Reply #30 on: March 16, 2017, 10:04:37 »
Just called VAC and they're still working on claims from April it seems. They've been working on April since early February....

Offline AirDet

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Re: Ever Increasing Wait time
« Reply #31 on: March 16, 2017, 10:54:24 »
Just called VAC and they're still working on claims from April it seems. They've been working on April since early February....

I don't think they know what the heck they're talking about. Mine was a re-eval and entered stage 3 on 1 Dec. I got my decision letter last week.

Like others have noted here; there is a noticeable discrepancy in everything they say. They don't understand we don't really care what the answer is so long as it's the right one.... don't guess or lie.
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Offline meni0n

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Re: Ever Increasing Wait time
« Reply #32 on: March 16, 2017, 11:23:38 »
Mine's an initial and it entered stage 3 around August...Maybe it's taking longer because it's tinnitus but it's weird. I had another claim that was in in February and it was done in October.

Offline Tcm621

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Re: Ever Increasing Wait time
« Reply #33 on: March 16, 2017, 19:54:49 »
Mine just got suspended after 6 months but I can't directly blame them. Apparently a 12 year old injury, but for which I've seen the doc numerous times over the years, needs to be confirmed because it isn't reflected in my file.

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Offline Words_Twice

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Re: Ever Increasing Wait time
« Reply #34 on: March 17, 2017, 03:10:57 »
I have two people very close to me who are VAC employees. I will tell you what the problem is, and some people will be offended. Tough crap. There is a blizzard of BS applications that VAC has received because members and former members are blaming every single malady they have on the CF.  These people see their buddies getting $100k cheques, and they want in too. The problem is that every single application, total BS or not, receives the same attention, until that application dies a natural, and time consuming death. That means the legitimate applications vie with spurious ones for the attention of VAC employees.

Offline recceguy

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Re: Ever Increasing Wait time
« Reply #35 on: March 17, 2017, 13:07:39 »
I have two people very close to me who are VAC employees. I will tell you what the problem is, and some people will be offended. Tough crap. There is a blizzard of BS applications that VAC has received because members and former members are blaming every single malady they have on the CF.  These people see their buddies getting $100k cheques, and they want in too. The problem is that every single application, total BS or not, receives the same attention, until that application dies a natural, and time consuming death. That means the legitimate applications vie with spurious ones for the attention of VAC employees.

How do you, or they, decide legitimate applications opposed to spurious ones? When does an individual decide that they've finally had enough pain, lack of mobility or other physical and mental ailments? When does one decide to submit an application? When they just have a limp or when they can no longer walk?

There are ,'supposed' experts at VAC. There are a myriad of medical professionals who need to put their comments on VAC forms. If a person feels they have a legitimate claim, why shouldn't they apply for it.

Since when did you and your two VAC buddies get trained in the cut off between a real claim and suck it up, buttercup.

Do you understand the concept of a service organization? Their job is to serve, not second guess. If they are senior enough to be making those decisions, that's what they are being paid for and they should stop with the excuses.

There is also a higher than average amount of claims because we just spent 10+ years at war. Combat has a way of providing lots of little problems that a body wouldn't normally have to withstand.

I think, people should concern themselves with their actual jobs and quit trying to slough off their inadequacies on things that are none of their concern.

Otherwise, all you've done is provide grist to the mill. You've presented a problem and failed to provide a solution. Whining, criticism, whatever you want to call it, is all it is. Useless bitching to cover inadequacies.

That's MY opinion and if you're offended, tough crap.

You should always end with something like this, if you intend to convey that feeling of no GAFF. People will read to the end. Putting it first, as your priority and as you did, tells people to quit reading passed that point because you don't respect their opinion.  ;)

Basic Trolling 101  :salute:
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Offline Rifleman62

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Re: Ever Increasing Wait time
« Reply #36 on: March 17, 2017, 14:36:15 »
Quote
There is a blizzard of BS applications that VAC has received because members and former members are blaming every single malady they have on the CF.

To add to recceguy's non endorsement, if your two friends at VAC have that attitude then it confirms what many feel about VAC. Prejudging that a Vet wants something for nothing.

Possibly some at VAC are just disgruntled that a Vet is getting "free " money for starters.
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Offline Tcm621

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Re: Ever Increasing Wait time
« Reply #37 on: March 17, 2017, 20:18:43 »
I have two people very close to me who are VAC employees. I will tell you what the problem is, and some people will be offended. Tough crap. There is a blizzard of BS applications that VAC has received because members and former members are blaming every single malady they have on the CF.  These people see their buddies getting $100k cheques, and they want in too. The problem is that every single application, total BS or not, receives the same attention, until that application dies a natural, and time consuming death. That means the legitimate applications vie with spurious ones for the attention of VAC employees.
I'm probably one of those guys your friend thinks is trying to get more eyes for nothing. Apparently, I don't have a diagnosis on file but I can't lift my shoulder past 90 degrees and it keeps me up at night because of the pain. I feel better knowing that VAC employees know a BS claim like mine when they see it.

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Offline Words_Twice

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Re: Ever Increasing Wait time
« Reply #38 on: March 17, 2017, 22:52:37 »
Oh no, non-endorsements. Whatever that means. Boy, the whining did not take long. Do you honestly believe that every single application that VAC receives is completely devoid of any element of fraud? A disturbing percentage of applications are either outright fraud or have elements of fraud in them. 15% to 20% of insurance claims have elements of fraud. Why would the claims VAC receives be any different. I don't why some of you are so outraged at the messenger. You should be outraged about the time wasted dealing with fraud. I know I am.

Offline Teager

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Re: Ever Increasing Wait time
« Reply #39 on: March 17, 2017, 23:05:20 »
Oh no, non-endorsements. Whatever that means. Boy, the whining did not take long. Do you honestly believe that every single application that VAC receives is completely devoid of any element of fraud? A disturbing percentage of applications are either outright fraud or have elements of fraud in them. 15% to 20% of insurance claims have elements of fraud. Why would the claims VAC receives be any different. I don't why some of you are so outraged at the messenger. You should be outraged about the time wasted dealing with fraud. I know I am.

I think what people are saying is the great lengths at which one must prove there injury/illness to VAC along with the Doctor reports, specialists, CF98, seeing VACs doctor the list just goes on and on. To get through all that and fool all those people would be impressive. If your going to commit fraud with a bogus claim best of luck since a ton with legitimate well documented claims have a hard enough time without having to go to the VRAB.
« Last Edit: March 17, 2017, 23:12:07 by Teager »

Offline Words_Twice

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Re: Ever Increasing Wait time
« Reply #40 on: March 17, 2017, 23:13:34 »
I am at 126%, do not condescend to me. I know EXACTLY how the system works.

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Re: Ever Increasing Wait time
« Reply #41 on: March 18, 2017, 00:02:14 »
Post your proof or shutup. You're neither a doctor, malpractice attorney, statistician or clairvoyant. You and your friends are not adjudicators. You have an opinion based on ignorance, and perhaps some envy. Either way, you're not qualified to be judging anyone. Most of all, Veterans. Not those that the government lied to, cheated, misdiagnosed and killed. Those Veterans that may be damaged because the government used them as guinea pigs in nuclear blast trials or defoliant testing in Gagetown or Larium testing on deployed troops.

Yeah, but you and your fuckwit buddies can diagnose from an application form.

Here's a scenario. A group of Sappers are tasked with getting a bridge up. They're short time and manpower. Being Sappers, they're done and moving ahead of time. Two months later a thumperhead comes to you, cause you're the boss, and tells you he hurt his shoulder building that bridge. Didn't say anything about it because he thought it'd go away. Do you initiate a CF98? Or do you look him right in the eye and tell him to get back to work because, in your opinion, he's lying.

Promise me you'll stop your nonsence and I'll delete your embarrassing drivel.

« Last Edit: March 18, 2017, 01:02:56 by recceguy »
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Offline Tcm621

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Re: Ever Increasing Wait time
« Reply #42 on: March 18, 2017, 00:02:37 »
Oh no, non-endorsements. Whatever that means. Boy, the whining did not take long. Do you honestly believe that every single application that VAC receives is completely devoid of any element of fraud? A disturbing percentage of applications are either outright fraud or have elements of fraud in them. 15% to 20% of insurance claims have elements of fraud. Why would the claims VAC receives be any different. I don't why some of you are so outraged at the messenger. You should be outraged about the time wasted dealing with fraud. I know I am.
You're right, there are some fraudulent claims but any organization worth it's salt would factor that into the equation. I seriously doubt there is a "blizzard of BS applications" now, on a percentage basis, compared to any other times.

The biggest complaint is that VAC set a target of 80% in 16 weeks. According to the veterans ombudsman they are sitting around 50%. They have failed to meet the target they set. If they said 20 weeks and met that target most of the time, most of us would be happy. But instead they don't meet targets and then people like your friends blame it on the very people they are supposed to help. "It's all those scamming vets trying to get some extra cash, their the reason we are slow". No, the reason they are slow is because you don't have enough staff, they have a needlessly complex system and duplicate work. I don't care that my current claim is at 26 weeks as much as I care that it 10 weeks later than its supposed to be and I only got contacted with an issue long after a decision was supposed to have reached. I'm one of the lucky ones. I do that need my benefits right away. I don't have complex medical needs and I am still serving so I can get what I need at the MIR. Not everyone is as lucky as I am.

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Offline Words_Twice

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Re: Ever Increasing Wait time
« Reply #43 on: March 18, 2017, 01:33:04 »
You have no idea what you're talking about. Period. Not going to waste my time arguing with a couple of Dickheadz whose sole source of information is this website and their own preconceived notions of what really happens at Veterans Affairs Canada.

Offline Teager

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Re: Ever Increasing Wait time
« Reply #44 on: March 18, 2017, 09:44:00 »
You have no idea what you're talking about. Period. Not going to waste my time arguing with a couple of Dickheadz whose sole source of information is this website and their own preconceived notions of what really happens at Veterans Affairs Canada.

I think some here have a pretty good idea of what there talking about. You have no proof of your claims other than what two guys say. Since a lot of VAC employees never seem to have correct information including the "high up" VAC employees that told you about the lump sum calculation which was wrong. Coming on a forum and saying I know a guy or two that say majority of claims are BS is not reliable information.
+100

Offline Eye In The Sky

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Re: Ever Increasing Wait time
« Reply #45 on: March 18, 2017, 14:32:39 »
I am at 126%, do not condescend to me. I know EXACTLY how the system works.

I am only at 10% and still serving...does that mean I and others who are also 'disabled by reasons of our service' are a *lower rank* and don't have our own experiences with and opinions about VAC?  I'll likely end up with other claims down the road...I spent 750hrs sitting between 4 turboprop engines last year.

I have an immediate family member who is sufficiently senior at VAC, she has never said anything to me about this blizzard of BS applications.  I will also note that a majority of VAC employees likely have not served in the military before;  are these the ones who are judging legitimate from BS applications?  WTF would they know about the conditions of service that cause physical/mental injury?

I'll agree, no doubt there are people who are trying to game the system to their advantage.  But, at the same time, the system has also turned away, or failed, vets with real injuries.  I consider the latter to be the more serious issue.
« Last Edit: March 18, 2017, 14:49:44 by Eye In The Sky »
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Offline Armygirl84

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Re: Ever Increasing Wait time
« Reply #46 on: March 29, 2017, 11:03:35 »
I had a few claims come in within the 16 week time frame but that was back in 2015... My most recent claim was submitted in May 16, I received a letter dated 7 Feb 17 on 22 Mar 17 saying they needed a diagnosis, with this letter, in the same envelope there was a letter saying I had been denied, this one date 9 March...

I called VAC and they said it was an error... OK fair enough... but they still needed a diagnosis. Oddly enough I saw my MO on the 23rd and we found the diagnosis in CFHS from the Ortho Surg without issue.... She said she would write a concurrence letter... A GP concuring with a specialist, we both thought it was odd. 

Now no one is able to tell me where my file is at the process. Apparently once it goes to adjudication, its out of everyones hand and no one can provide a timeline. I understand they have fallen behind but it feels like they have really dropped the ball since 2015...

Offline Tcm621

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Re: Ever Increasing Wait time
« Reply #47 on: March 29, 2017, 11:22:33 »
I had a few claims come in within the 16 week time frame but that was back in 2015... My most recent claim was submitted in May 16, I received a letter dated 7 Feb 17 on 22 Mar 17 saying they needed a diagnosis, with this letter, in the same envelope there was a letter saying I had been denied, this one date 9 March...

I called VAC and they said it was an error... OK fair enough... but they still needed a diagnosis. Oddly enough I saw my MO on the 23rd and we found the diagnosis in CFHS from the Ortho Surg without issue.... She said she would write a concurrence letter... A GP concuring with a specialist, we both thought it was odd. 

Now no one is able to tell me where my file is at the process. Apparently once it goes to adjudication, its out of everyones hand and no one can provide a timeline. I understand they have fallen behind but it feels like they have really dropped the ball since 2015...

Funny. The same thing happened to me. I wonder if this is the new MO to buy more time. After 12 years and numerous doctor and physio visits, MIRs etc. I still had prove I had an injury.

Offline AirDet

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Re: Ever Increasing Wait time
« Reply #48 on: March 29, 2017, 13:52:50 »
So a few months ago I started looking into this. I contacted the minister's office and my local MP. After a long talk with a staffer I was told that they receive so many complaints about VAC that it's all they can do to keep up.... that's only one department and only one district. It was also hinted that VAC has lost their GAF from a couple of years without a contract.

I find it offensive if it were true that VAC feels they are dealing with a crap storm of BS claims. Most of us hadn't applied for VAC for years because we felt "it was part of the job", etc. I applied because I'll be on expensive meds and physio for the rest of my life as a direct result of deployed operations. I'm guessing that 95% of the people who apply are in the same boat.

Words Twice: HOW DARE YOU AND YOUR FRIENDS JUDGE US LIKE THAT!! Obviously your friends should be replaced by some ex-service members (who have actually deployed). :threat:
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Offline Tcm621

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Re: Ever Increasing Wait time
« Reply #49 on: March 29, 2017, 18:12:41 »
So a few months ago I started looking into this. I contacted the minister's office and my local MP. After a long talk with a staffer I was told that they receive so many complaints about VAC that it's all they can do to keep up.... that's only one department and only one district. It was also hinted that VAC has lost their GAF from a couple of years without a contract.

I find it offensive if it were true that VAC feels they are dealing with a crap storm of BS claims. Most of us hadn't applied for VAC for years because we felt "it was part of the job", etc. I applied because I'll be on expensive meds and physio for the rest of my life as a direct result of deployed operations. I'm guessing that 95% of the people who apply are in the same boat.

Words Twice: HOW DARE YOU AND YOUR FRIENDS JUDGE US LIKE THAT!! Obviously your friends should be replaced by some ex-service members (who have actually deployed). :threat:
Well said. The most recent I jury that I am claiming is 4 years old. I have definitely added to the case load but only because I was under the mistaken idea that I should do everything humanly possible to fix myself before I admit defeat and make a claim.

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Offline AirDet

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Re: Ever Increasing Wait time
« Reply #50 on: March 30, 2017, 09:13:50 »
Well said. The most recent I jury that I am claiming is 4 years old. I have definitely added to the case load but only because I was under the mistaken idea that I should do everything humanly possible to fix myself before I admit defeat and make a claim.

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That's another valid reason why we don't apply right away. Personally, I got fed up with doctors telling me to apply. Then we read comments such as those above... The VAC system IS broken and to repair it would require a major overhaul. People like Words-Twice's friends obviously need to be replaced with people who actually understand what it is to be military.
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Offline Rifleman62

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Re: Ever Increasing Wait time
« Reply #51 on: March 30, 2017, 10:20:31 »
Minister Hehr also announced today that the Veterans Affairs Canada's Service Delivery Review, a detailed assessment of service delivery channels, is now complete. The recommendations developed will establish a new vision for an ideal service model focused on the Veteran.

http://www.veterans.gc.ca/eng/about-us/reports/sdr-delivering-service-excellence

Delivering on Service Excellence

I like the part:
Quote
At Veterans Affairs Canada we strive for service excellence based on the “One Veteran, one standard” approach, with a goal to ensure all Veterans are afforded the same positive and respectful service experience.

If you are in the P Res you have a big "RESERVE" stamped right across the front of your file in block letters. This leads me to believe, and I have experienced it, that as you were part time, prove it, prove it to VAC that it is a service related injury. One example: I had a 20 foot fall on flat on my back which required hospitalization in a then VAC hospital. A Summary Investigation clearly proved the accident. On appeal I was asked if I had ever fallen on my back before (well who hasn't in 35 years). No, always office job in civy career, but yes as a kid had fallen. Ended up with 2/5ths of 10 %.

Now have constant pain and arthritis......
+400
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Offline milnews.ca

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Re: Ever Increasing Wait time
« Reply #52 on: March 30, 2017, 10:37:37 »
Minister Hehr also announced today that the Veterans Affairs Canada's Service Delivery Review, a detailed assessment of service delivery channels, is now complete. The recommendations developed will establish a new vision for an ideal service model focused on the Veteran ...
Good catch - note the "burying the lead" in the info-machine statement ...
Quote
Canada's women and men in uniform have served our country with bravery, honour and dignity—putting their lives at risk to protect the values we cherish most. Our Veterans deserve our greatest recognition and respect for their service.

The Honourable Kent Hehr, Minister of Veterans Affairs and Associate Minister of National Defence, met with Canadian Forces Members and their families at the Military Family Resource Centre (MFRC) in Edmonton today to provide details on Budget 2017 initiatives to assist Canada's Veterans and their families.

Budget 2017 builds on the foundation that was established in Budget 2016 and will recognize the important role of caregivers, help more families, support mental health and provide for the education and training Veterans need to find the work they want in their post-military lives.

Budget 2017 would expand access to the Veteran Family Program across all 32 MFRCs in Canada. A pilot project previously allowed access for medically released Veterans and their families to seven MFRCs across the country, and to the telephone-based Family Information Line and the www.CAFconnection.ca website. Previously these services were only for still-serving members of the Canadian Armed Forces.

Minister Hehr also announced today that the Veterans Affairs Canada's Service Delivery Review, a detailed assessment of service delivery channels, is now complete. The recommendations developed will establish a new vision for an ideal service model focused on the Veteran ...
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Offline meni0n

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Re: Ever Increasing Wait time
« Reply #53 on: April 04, 2017, 17:39:31 »
Claim coming up on 1 year now and have been stuck in 3rd step since August. Anyone know how much longer can you wait and what really can one do? I keep getting the "We're processing claims from April" for the past 3 months now...

Offline jollyjacktar

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Re: Ever Increasing Wait time
« Reply #54 on: April 04, 2017, 17:46:57 »
I have been fortunate in my two previous claims with reasonably good service.  The most recent has been at step 1 for three months now.

Offline Tcm621

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Re: Ever Increasing Wait time
« Reply #55 on: April 05, 2017, 09:12:46 »
Claim coming up on 1 year now and have been stuck in 3rd step since August. Anyone know how much longer can you wait and what really can one do? I keep getting the "We're processing claims from April" for the past 3 months now...
You can talk to the ombudsman. There might be something they can do to speed it along. Even if there is nothing they can do, at least it adds to their data.

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Offline thunderbolt

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Re: Ever Increasing Wait time
« Reply #56 on: April 05, 2017, 17:18:05 »
I opened up myVAC account today to see if I got "my" letter for the top up and saw that my claim that I put in last August was complete. They had all documentation as of December 28th so I was expecting no answers until at least September or later. Funny thing is, it was dated for March 29th, so now it has to be included with the top up for April 1st.

Government agencies never cease to surprise me ...

Offline Rifleman62

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Re: Ever Increasing Wait time
« Reply #57 on: April 14, 2017, 13:41:13 »

Veterans Affairs Canada Service Standards


You can download as XLS or CVS file at link. I found the XLS file corrupted and reported same.

http://open.canada.ca/data/en/dataset/111eb3cf-7774-4920-82fa-32231fb2f4ba

Subject:

    Homepage: http://www.veterans.gc.ca/eng/about-us/service-standards
    Maintenance and Update Frequency: As Needed
    Date Published: 2016-12-06
    Openness Rating:three stars

About this Record: Record Released: 2017-04-13
   
Veterans Affairs Canada Service Standards


Veterans Affairs Canada (VAC) has set service standards to ensure quality and timely delivery of services and decisions. The department is currently conducting a review of these standards to ensure they report on the service experiences that matter most. New standards may be added and/or existing ones may be changed as a result.

    Publisher - Current Organization Name: Veterans Affairs Canada
    Licence: Open Government Licence - Canada

Resources
Resource Name    Resource Type    Format    Language    Links
2015-16 Service Standards    Dataset    XLS    English    
2015-16 Service Standards    Dataset    CSV    English    
2015-16 Service Standards    Dataset    XLS    French    
2015-16 Service Standards    Dataset    CSV    French    
Never Congratulate Yourself In Victory, Nor Blame Your Horses In Defeat - Old Cossack Expression

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Offline meni0n

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Re: Ever Increasing Wait time
« Reply #58 on: April 14, 2017, 15:50:22 »
VAC stopped replying to my secure messages. It's been a week and a half since I asked for an update on my claim. Maybe they're busy processing all the top ups...

Offline PuckChaser

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Re: Ever Increasing Wait time
« Reply #59 on: April 14, 2017, 18:05:18 »
There's a warning on MyVAC that secure messages would take at least 5 business days for a response.

Offline meni0n

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Re: Ever Increasing Wait time
« Reply #60 on: April 14, 2017, 21:22:43 »
I know, I usually had a reply within two days. i think it's up to 8 business days now

Offline Rifleman62

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Re: Ever Increasing Wait time
« Reply #61 on: April 15, 2017, 09:05:46 »
Why? VAC hired and trained new staff. According to VAC, increased applications, but they got more staff who are now trained to process. Over 3500 employees.

IMHO it is all BS. It's like throwing money at a problem. VAC employees need a fire lit. Just BS.
Never Congratulate Yourself In Victory, Nor Blame Your Horses In Defeat - Old Cossack Expression

Editor, The Devils' Blast, the Annual Chronicle of The Royal Winnipeg Rifles

http://www.royalwinnipegrifles.com/regimental-association/the-devils-blast/

Offline Pieman

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Re: Ever Increasing Wait time
« Reply #62 on: April 21, 2017, 01:44:26 »
I'm also seeing large increase in wait times for response, even in the expatriates department, which is normally must faster than average. (Less people to deal with, I assume)  Too much internal bureaucracy processing files is likely the main cause.
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Offline AirDet

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Re: Ever Increasing Wait time
« Reply #63 on: April 21, 2017, 14:52:33 »
You can talk to the ombudsman. There might be something they can do to speed it along. Even if there is nothing they can do, at least it adds to their data.

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The only thing that seems to get their attention is when you send a letter to your MP and the Minister himself. Give that a try. At the very least you'll hear from them.

Good luck.
Just because an opinion differs doesn't make it any less valid. Remember those who gave their ALL to guarantee freedom of speech.