Author Topic: Ever Increasing Wait time  (Read 8974 times)

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Offline upandatom

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Ever Increasing Wait time
« on: January 17, 2017, 11:51:50 »
I will try to not make this a ***** session, but,

It bothers me to no end that VAC is now just working on claims from 11 months ago. ( I have had a two year fight to get a stabilised PTSD condition that was just considered complete in Nov via VRAB)
Saying that, I have not received payment, So I called in yesterday, asking how much longer until I receive my paperwork.
Finding out, they are working on claims from February of 2016, and that due to being from VRAB it gets put to the bottom of the pile. (Even though VRAB ruled in my favor for being stable and the amount). Needless to say, I complained to an area manager (Went to Mississauga and sorted that out).
Is everyone else VRABs getting treated as a new claim? Even when it is for an awarded condition that someone just misread the report and did not match up the keywords to the Table of Disabilities?

Is there an organisation, other then the Ombudsmen(Who take longer to get back to you then a Case Manager with Callback)That speaks on behalf of Veterans having issues?
I still have two claims that have not moves since step 2, and are now on 43 weeks service standard date? I called Ombudsmen 3 times since November, Written Trudeau, and Hehr, and still nothing. These have CF98s, in addition to Incident reports and documented medical history.

How is this even close to being acceptable?

I have pretty much exhausted all options I can find as of right now.
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Offline CountDC

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Re: Ever Increasing Wait time
« Reply #1 on: January 17, 2017, 12:09:51 »
lets see who will be first ....... ;D
"When the power of love, overcomes the love of power....the world will know peace" - Jimi Hendrix [1942-1970]

Offline upandatom

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Re: Ever Increasing Wait time
« Reply #2 on: January 17, 2017, 12:11:50 »
lets see who will be first ....... ;D

First to merge it with another post? Digging through pages upon pages?  Lol.

The legion is not of much help either. Tried them.
I am McLovin

Offline Teager

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Re: Ever Increasing Wait time
« Reply #3 on: January 17, 2017, 13:17:16 »
You can try your local MP. Some do care about vets and have helped push things along for some. Really depends who your MP is but they are there to represent you and your issues.

Offline gryphonv

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Re: Ever Increasing Wait time
« Reply #4 on: January 17, 2017, 13:29:05 »
I know this won't be much help, but you are not alone. My File as been on step 3 since August I think, may be off on this, have to check my notes. But It was originally started in May.

From my understanding, the service standards are shot so bad across the board, there isn't much the Ombud can do. Its one thing a few dozen cases slip through the cracks, but where there are hundreds or thousands that are in limbo. It overwhelms even them.

As stated, you can petition your MP you might get some traction. I'm fortunate I'm able to wait might out. I've accepted a few months ago there isn't much I can or am willing to do to push mine faster.

I really feel the system is so backlogged right now, the only option is to wait, or to petition the government to put more workers on it. Getting one or two cases fixed at a time through the Ombud solves nothing.

I am going to be interested in seeing their service standard numbers when they release them next. See if they try to bury this issue.

I also feel with the Phoenix payroll issue is a bigger fire for them to deal with at this time. It definitely has a lot more traction with the public (not saying they are more or less of an issue in reality).

*Edit

http://www.veterans.gc.ca/eng/about-us/service-standards

It seems the vast majority of the standards across the board are under targets.
« Last Edit: January 17, 2017, 13:32:27 by gryphonv »

Offline recceguy

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Re: Ever Increasing Wait time
« Reply #5 on: January 17, 2017, 14:27:14 »
My case manager called me when the decision went up on the computer. I had to bug VAC for the info. Still took three weeks for the form letter from them and another week before there was a difference in my bank account. Four weeks after the decision and only because I bugged them.
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Offline Pieman

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Re: Ever Increasing Wait time
« Reply #6 on: January 18, 2017, 02:41:47 »
I've come to accept (doesn't mean it's okay) that the VAC takes 6 months to do anything. I apply or send in for something, I don't expect a response for 6 months. If they come back requesting more info, it's another 6 months from the day they get it. Lots of this stuff could be automated, and they could save people for looking over the rejected or abnormal situations instead.

 
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Online captloadie

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Re: Ever Increasing Wait time
« Reply #7 on: January 18, 2017, 08:18:21 »
One of the issues that is aggravating the problem is the increased number of releases that are being categorized as 3b. I believe the number was greater than 30% last year here at my base. It isn't something that VAC can easily predict, and staff in anticipation for. They are having the same issues staffing positions as we are, and given what I'm reading here, I'm sure the burn out rate is pretty high.

I don't truly believe it is the front line staff who are intentionally delaying files. To be honest, it is likely that the problem partly rests with all those individuals that are stepping in to assist applicants get answers on their files. Work on everything else stops when you are told the PM, the MP, the Minister, the Ombudsmen . . wants an answer on a specific file. Because no one takes that as, hey they just want an update. They take it as, finish this before all others.

Offline AirDet

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Re: Ever Increasing Wait time
« Reply #8 on: January 25, 2017, 12:14:29 »
There's no doubt that whatever process VAC uses to resolve/adjudicate these claims is broken. I just fired off a letter to my MP and Minister Hehr yesterday to address the process. I sent a copy of that letter to VAC. Within minutes I had a long reply from VAC.

They did mention that they are currently working on step 3 applications from April 2016 (that was 24 Jan 2017). This sounds way out of the 16 week turnaround they strive for in Step 3.

Tomorrow, my wife is attending the Prime Minister's Town Hall to bring up the fact that our "re-assessment" has taken almost 2 years and this isn't unusual for VAC. It's things like this that lead many of us to just give up dealing with VAC and go in silence without closure. I'll post his reply... if any.

I have no idea if my letter aimed at the root cause of these delays will benefit us but if we say nothing then nothing will ever change.

If anyone cares, I'll post the VAC and minister's reply here as well.

I'm at the point I don't care about my personal outcome. I'm much more interested in shining a light on VAC's laborious and time consuming adjudication / resolution process. There's got to be a better way to do business.
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Offline krustyrl

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Re: Ever Increasing Wait time
« Reply #9 on: January 25, 2017, 12:47:19 »
Posting the replies would be something I'd be interested in seeing. Thanks AirDet   :salute:

Offline Rifleman62

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Re: Ever Increasing Wait time
« Reply #10 on: January 25, 2017, 16:29:10 »
VAC just requested my service files from Library and Archives Canada (you know how long that will take!) for a Consequential Claim that was at Stage 3. If it is a Consequential Claim why are my 9 1/2 year since retirement service files needed? Why did it take from the beginning of Oct 16 to mid Jan 17 just to request the files. Asked the telephone responder to ask that question from the Adjudicator. Will get a written reply in ..... weeks.
The only reason for my claim is that a VAC Medical Officer, based on X-Rays advised me to do so.

To me requesting my service files means the person has actioned my file and can get off the hook by saying awaiting further info. Anyway, when the claim is completed (6 months now plus x months to go ) I expect it to be refused (Adjudicator over riding VAC Medical Officer), and the whole shitload starts again with an Appeal.

I am in a position where I can wait, but I will be 70 in August and hope to see the results before Last Post.
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Offline Dave1966

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Re: Ever Increasing Wait time
« Reply #11 on: January 25, 2017, 23:22:25 »
 :cdn:

Ya same old crap I spoke to VAC today working on prosseisng first claims from April 2016 and reasememts from August 2016 I don't pay attention to that service standard turn around time . I got three more first claims pending plus a reasessmemt coming up shortly hopefully it will all be settled before X Mas 2017 lol.

I did have a meeting with my local MP about the processing time he was really understanding and acknowledged the system was messed he laughed when I called it dysfunctional at best. I told him it's more than just the money it's about the services and treatment benifits that come with an awarded claim.



Offline AirDet

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Re: Ever Increasing Wait time
« Reply #12 on: January 26, 2017, 15:20:43 »
:cdn:

 I told him it's more than just the money it's about the services and treatment benifits that come with an awarded claim.

That's it. Mine requires medication for life. So the benefits are far more important than a few bucks now. What really bugs me is that in the service when something is f... broken; we fix it. This needs to be fixed.

For example I had a young Cpl in my office today that had a service injury. I asked him if he had applied to VAC and his answer was nobody wants to do that because if the huge hassle VAC is. That's a major problem. When our people need help they should get it... not get hassled over it.

I'm interested to hear what the answers will be when my wife talks to the PM this afternoon.... if she can get to the microphone.
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Offline krustyrl

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Re: Ever Increasing Wait time
« Reply #13 on: January 26, 2017, 17:53:38 »
 :goodpost:

Offline AirDet

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Re: Ever Increasing Wait time
« Reply #14 on: January 27, 2017, 17:06:02 »
I'm very sad to report that my wife didn't get anywhere near the auditorium. They held it at UofM. Every student must have skipped class to get his selfie taken with the PM. There was another spouse there who supposedly got in and raised a question WRT VAC.

As for my letter writing campaign, Both my MP and Minister Herh's offices replied with a form giving them my permission to dig into my case. That sounds a little odd to me but whatever works.

As soon as anything interesting happens you'll see it here.

Like I said earlier, when my injured troops refuse to talk to VAC there is a problem.
Just because an opinion differs doesn't make it any less valid. Remember those who gave their ALL to guarantee freedom of speech.

Offline Dave1966

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Re: Ever Increasing Wait time
« Reply #15 on: January 27, 2017, 18:48:22 »
 :cdn:

To bad your wife didn't get a chance to speak with the PM:(

VAC on a good day is dysfunctional *** hell you can ask 5 VAC employees the same question and get 5 different answers my CM will say anything to shut me up .

I no longer speak to anyone at VAC over the phone mail or e-mail only less hassle and a at least you can keep a hard copy.

I also signed a letter at my MPs office giving me permission to look into my file C if that works.

Offline gryphonv

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Re: Ever Increasing Wait time
« Reply #16 on: January 30, 2017, 11:37:51 »
My file was completed today Applied may 4 2016, so 8 Months and 26 days for my initial application.

The name they listed it under changed a few times, from persistent depressive disorder to Unspecific Depressive Disorder. I'm thinking  that they now listed it as Unspecific its not going to be favorable though that could be the depression kicking in.

Anyways I'll update when I get the letter.

Good news for everyone else, it seems they have caught up to May.

Offline AirDet

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Re: Ever Increasing Wait time
« Reply #17 on: January 30, 2017, 13:25:44 »
May. Good to know. 8 months though is quick from what I hear.

There are many people who have been completely forgotten by VAC. I got a letter saying "no further action required from you". 8 months later it turned out they did need me to do something. If I hadn't called they would've been happy to of forgotten about me for another 8 months+.

The evidence clearly shows that VAC is broken. They need a complete overhaul to ensure they provide a quality service to Canada.
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Offline Eye In The Sky

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Re: Ever Increasing Wait time
« Reply #18 on: January 30, 2017, 13:32:01 »
They also need more past-serving members in their department.  I also think it would be very worthwhile for some employees at the top of the sub-departments to visit some of bases, and see the work environment we live thru;  in the air, on the ground and at sea.

Perspective.
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Offline meni0n

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Re: Ever Increasing Wait time
« Reply #19 on: January 30, 2017, 16:44:27 »
Def didn't catch up to May as mine was 31 April and still waiting....

Offline AirDet

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Re: Ever Increasing Wait time
« Reply #20 on: February 03, 2017, 13:41:58 »
It's funny but ever since I engaged the Minister and MP VAC has stopped replying to my emails. >:D I guess I've annoyed them.  :bowing:
Just because an opinion differs doesn't make it any less valid. Remember those who gave their ALL to guarantee freedom of speech.

Offline AirDet

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Re: Ever Increasing Wait time
« Reply #21 on: February 10, 2017, 12:42:54 »
I don't know if this is a result of my comms with the Minister or MP however, my application was just sent to payments (aka Complete). For anyone who has had a RE-evaluation dated before Dec 2016, you may want to see if yours is complete or not.

I suspect they may have been trying to shut me up. If so they just don't get us. It isn't about the money; it's about how they treat our people. I intend to continue seeking answers and solutions to these ridiculous wait times.

As long as our guys feel VAC has it out for them there is work to be done.

Let me know either here or by PM how your applications are coming. I won't use any names. I'm just trying to get a gauge on how widespread the problem is.
Just because an opinion differs doesn't make it any less valid. Remember those who gave their ALL to guarantee freedom of speech.

Offline AirDet

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Re: Ever Increasing Wait time
« Reply #22 on: February 13, 2017, 18:14:00 »
posted on the VAC site,
"Your opinion counts. Help us make the services offered in My VAC Account reflect your needs. If you live in Montreal or Halifax, you may be eligible to participate in a focus group. If you live in other parts of the country, look for our online survey in the next few weeks."

Here's a chance for you gents to have your say with VAC.
Just because an opinion differs doesn't make it any less valid. Remember those who gave their ALL to guarantee freedom of speech.

Offline Tcm621

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Re: Ever Increasing Wait time
« Reply #23 on: February 14, 2017, 00:54:05 »
posted on the VAC site,
"Your opinion counts. Help us make the services offered in My VAC Account reflect your needs. If you live in Montreal or Halifax, you may be eligible to participate in a focus group. If you live in other parts of the country, look for our online survey in the next few weeks."

Here's a chance for you gents to have your say with VAC.
Oh I can't wait. My current claim is at 23 weeks now. My last one took more than a year. Has anyone actually recieved a decision in 16 weeks?

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Offline Dave1966

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Re: Ever Increasing Wait time
« Reply #24 on: February 14, 2017, 12:10:13 »
 :cdn:

My first 2 claims were settled 16 weeks almost to the day but that was back in 2015.